You built a business that runs on trust, referrals, and your reputation. But the follow-ups slip. The leads go quiet. The reports never get written. Not because you don't care, but because there are only so many hours before Monday morning.
Is this you?
What you don't know is your biggest liability. We close that gap.
Not chatbots. A working system, trained on your business and run in your voice, that covers the jobs that keep falling to you because there was no one else to catch them.
A prospect fills out your form at 9pm on a Thursday. Within 60 seconds they get a reply in your voice. A follow-up runs the nurture sequence without you touching it. By Monday every lead is sorted: who is ready to close, who needs a call, who went cold. Proposals draft from your call notes. Every introduction gets tracked, and the person who sent it gets thanked.
Firms running this see lead response drop from 48 hours to under a minute. They stop losing deals to faster competitors.
Onboarding runs a 14-day sequence: documents collected, welcome packets sent, kickoff meetings scheduled. Invoices get polite reminders on schedule, and escalate when needed. After every meeting, action items are pulled, assigned, and tracked. Every Monday a narrative summary of the week writes itself: what shipped, what stalled, what needs attention. No one had to compile it.
This closes the gap between "installed" and "actually working." Owners tell us the Monday summary alone is worth it, because it forces visibility they never had.
Review requests go out at exactly the right moment, when the client is happiest, routed to Google or Yelp. Social posts draft in your voice from real business events, not generic templates. Search work targets what your actual prospects are typing. Performance gets tracked, and what is not working gets flagged before you notice.
Most firms know referrals are both their greatest strength and their biggest vulnerability. This builds a second channel without you becoming a marketer.
Data from your tools pulls into one view: pipeline, revenue, operations, client health, team activity, marketing. Candidates get screened before they reach your desk. Your processes get documented from how you actually work, not how a consultant thinks you should. Your AI maturity gets scored so you know where to invest next.
That used to feel like control. Now it feels like a liability. This makes your business legible to someone other than you.
A morning briefing summarizes overnight activity: new leads, client messages, system alerts, market changes. Your calendar syncs across tools and handles scheduling without the back-and-forth. Your digital exposure gets watched, and you hear about a change before a competitor or bad actor finds it first.
Most owners forget this is running until the morning briefing catches something everyone else missed. It works in the background and surfaces what matters.
Every system we deploy gets stress-tested before it touches your business. One team tries to break it. Another hardens it. An evaluator scores both. Regression tests run across three screen sizes and check accessibility. Contracts get reviewed and exposure flagged. This is how defense contractors build systems. We brought that discipline to small-business operations.
This is the part you never see and never think about. It is also why nothing breaks at 2am, and why it gets more reliable every month, not less.
The people who build it are the people who answer the phone.
Two of us. No platform license. No agency middleman between you and the work. When something needs fixing, you talk to the person who built it.
You own everything we install.
Every agent runs on infrastructure in your account. Your data stays in your systems. Your CRM is yours. If you leave, everything comes with you. There is no hostage clause.
Our pricing is published.
You can find out what it costs without scheduling a call. Flat rate. No discovery call required. No surprise change orders. The invoice matches the quote, every time.
No platform lock-in.
We don't build on rented infrastructure. Nothing we install requires a monthly subscription to a platform we control. The workflows are yours to keep, hand to someone else, or modify.
The agents don't go rogue. They start where you put them and move when you say so.
Every reply lands in your queue before it goes anywhere.
You read it. You approve it. You send it. The agent drafts in your voice based on your playbook, but nothing touches a client until you say so. Most clients start here. The queue usually empties in about two minutes a day.
Zero risk. Full visibility.
Autonomy settings are per-agent and per-scenario. Your lead response agent can be fully autonomous while your proposal agent stays in Full Control. You own the dial.
A national agency assigns you an account manager who handles forty other clients. We assign you us.
Operations & Client Experience
Michael spent his career in operations leadership, building the systems that let companies scale without losing the thing that made them good in the first place. He makes sure your workflows are running, your results are real, and nothing falls through the gap between “installed” and “actually working.” He picks up the phone.
Works so his dog can live his best life.
themichaelhunter.com →
Engineering & Design
Brant builds the agents, designs the systems, and architects the intelligence layer that connects everything. He spent years studying how complex systems work, from contemplative practice to software engineering, and brings that rigor to every automation he builds. If something is running in your business, he built it.
Works so his cat can live his best life.
branthindman.com →Two people who answer to you. Not a board, not investors, not a quarterly quota. You.
No contracts. No surprises. Less than a part-time hire. More than a full department.
Your leads get a response in under 60 seconds, not 60 hours. Follow-ups happen whether you remember them or not. Your inbox gets lighter. The first thing you notice isn’t a new tool. It’s a Tuesday that feels different.
New clients onboard themselves. Invoices chase themselves. Your Google presence starts pulling in people who’ve never heard your name, and by the time they call, they already trust you. You stop wondering what fell through the cracks because the cracks filled in weeks ago.
You open one view and see every lead, every client, every dollar in motion. Referral partners get thanked automatically. Reviews show up without you asking. You’re not working harder. The system is working smarter.
Your pipeline is predictable. Your operations documentation exists. A successor could walk in and understand how everything works. You didn’t hire a department. You got two people who built you a back office that runs on its own, and gave you your time back.
From the first conversation to a system that runs without you. Most clients have their first workflow live in two weeks.
We map how the business actually runs. Manual processes, handoffs, gaps. The conversation usually surfaces two or three things that surprise you.
60 minutes.
Two or three workflows that create the most relief the fastest. You see results in weeks, not quarters. You approve every word before it touches a client.
Live in 14 days.
Each month, more workflows connect. Sales feeds Operations. Operations feeds Marketing. The loop closes. The intelligence layer gets more valuable with every client interaction.
Monthly review call.
Two founders review the system every month. Workflows are adjusted as the business changes. If something breaks, we fix it before you notice.
No contracts. Cancel anytime.
Full breakdown of the four steps, what each one costs, and what clients say six months in.
Start with one. These six move fastest.
Most clients have results in the first month. When one is running, the next one gets easier.
Sales
First contact in minutes, not hours.
Replies to every new lead in under 60 seconds, in your voice, before a competitor picks up the phone.
How it works →
Sales
Persistent without being pushy.
Follows up on every open quote and unanswered inquiry on a schedule you control, until you get an answer.
How it works →
Operations
Get paid without chasing.
Sends polite payment reminders on schedule, escalates when needed, and logs every touchpoint.
How it works →
Sales
One click to get on the calendar.
Handles scheduling requests, confirms appointments, sends reminders, and cuts no-shows.
How it works →
Marketing
Turn happy clients into new business.
Asks at the right moment after every job. Routes responses. Compounds your reputation month over month.
How it works →
Sales
Custom proposals in minutes, not days.
Pulls client info, formats your template, sends before the conversation goes cold.
How it works →
Start with one. Add the next when you see it working.
Different businesses. Same engine: AI engineered to sound like you, connect to the tools you already run, and actually work.
Operations
We built a system that reads the vendor reports, reconciles each one into payroll and patient records on its own, and assembles payroll without a single sticky note. The owner had no idea where to start. Now he does not have to.
Content and voice
We built her a system to capture the ideas and health tips she comes across in daily life and turn them into articles and newsletters in her own voice, sent to her clients every week. It can be that easy.
Product and vision
We helped her gather real market research, ask the right questions, and systematize product development, so what she builds is validated against a real business need before she bets on it.
Scheduling
Say no more. She now has a gatekeeper and personal scheduler at her fingertips. It guards the calendar, kills the double-bookings, and keeps the week sane, on its own.
In their words
“I searched for vendors for a year, getting dozens of quotes, and never felt like any of them could see the big picture. When I talked with Michael, he just got it. I felt safe knowing he would hold the strategic vision while executing the plan that would finally help me scale, and finally see my vision come to life.”
“I had been sitting on this idea for a couple of years, slowly working on it. When I met Brant and Michael, their enthusiasm was contagious. They stepped into my business and could see it through my eyes, and helped me see the blind spots only someone on the outside can. They were partners right from the start.”
Every owner we work with starts in the same place. The follow-ups slip. The invoices chase themselves. The Monday report never gets written, because there is no one to write it. So we do not start with software. We start the way you would if you were hiring: a few roles, picked for the season your business is in. Most owners begin with four. Here is where they usually point first.
For the owner who is the bottleneck.
The work that should never have been yours. Someone answers first, fills the calendar, closes the loop on every lead, and chases the invoices so you stop having that conversation.
Receptionist · Scheduler · Follow-up · Bookkeeper
Four roles · built after your call
For the firm ready to grow on purpose.
The pipeline, run like you finally hired for it. Every lead answered in under a minute, every open quote worked, proposals that never stall, and finished work turned into the next referral.
Sales rep · Outbound · Proposals · Referrals
Four roles · built after your call
For the business built on keeping clients.
The clients you already won, kept. The first two weeks run themselves, check-ins happen before anyone goes quiet, and reviews get asked for at exactly the right moment.
Onboarding · Client care · Reviews · Scheduler
Four roles · built after your call
For the owner flying without instruments.
The view of the business you never had time to build. What is working, what the firm down the road is doing, and the Monday brief that writes itself.
Market analyst · Competitor watch · Reporting · Research
Four roles · built after your call
These are starting points, not packages. On the call we look at where you actually lose time, and you pick the four roles that fit. The rest of the bench is there when you are ready for it.
What a team of four costs
One flat build fee. One flat monthly. Your team of four, assembled for you after the roadmap call. No tiers, no add-ons, no surprise invoices.
Less than the cost of one part-time hire, doing the work of several. Ready for a fifth role later? You add it then, priced the same plain way, before you say yes. Bigger operation? Ask about Custom on the call.
Build your team on the call →A team of four is where most owners start. Few stay there. We add the next role when you see the last one working, and the team grows as the business does.
Thinking of building it yourself?
We will show you the ins and outs of how and why things work, and build what actually serves your business. No painful learning curve required. Let us do that for you.
35,000+
hours Brant and Michael have spent finding out what doesn't work, so you don't have to.
We start by understanding what's actually going on in your week, before we suggest anything. If we're not the right fit, we'll tell you.
Free · 2 minutes · No obligation
Four questions about your week. We'll show you what's quietly costing you the most time, one move you could make on it without paying us, and a number you set yourself for what the gap is worth. If it lands, schedule a 40-minute working session.
Further along? Two other ways in.
The 90-day blueprint
For owners who know they need to move but want to see the shape of it before they commit. We sit with your team for a week, look at how the business actually runs, and write down the highest-impact moves with what each one takes and what each one is worth. If you move forward with us, the planning fee comes off your first month.
Usually right for firms doing $5M+ who've been burned by consultants who sold big and delivered small.
Built for your specific vertical
We've already worked out what moves the needle for accounting firms, specialty contractors, consultants, and professional-services owners. Your blueprint starts with what we know works in a business shaped like yours, then we tune it to your operation. Fastest path from first conversation to first result.
Right for owners who want proven patterns, not experiments.
Every month the system runs, it gets better at the parts of your business it already touches. Leads stop slipping. Operations tighten. The firms that started six months ago have their lead response running on its own, reviews coming in on rhythm, and a back office that doesn't depend on one person remembering everything. The earlier you start, the earlier that stops being a wish.
Get your AI Roadmap →“We thought we needed to hire two people. Turns out we needed the two of you and a back office that finally runs. Our Monday mornings are completely different now.”
Available on request. We'll connect you with a client in your vertical.
“I've been in business for twenty-two years. I've never had this kind of visibility into my own pipeline. I didn't know what I was missing until it was just there.”
Available on request. We'll connect you with a client in your vertical.
Where this goes
Not a tool you have to manage. The version of your business that has lived in your head for years, brought to life and run for you.
A conversation about how your business actually runs and what could be running better. If it's a fit, we'll tell you exactly what we'd do first and what it costs. If it's not, we'll tell you that too.
Flat rate. No contracts. Cancel anytime. You own everything we build.
A team of four: $7,500 to build, then $500 a month to keep it running.
Know someone who's been meaning to fix their site? We'd love an introduction. Every client we've built for came from someone who trusted us enough to make one.
Make an introduction →